Technical activities

Use MediaContact to manage the mobile devices (rugged devices, tablets, smartphones, etc.) and business applications of a company's field employees

MediaContact is an Enterprise Mobility Management solution for managing the fieldwork of technical teams. Mobile field workers rely on by mobile devices (tablets, smartphones, PDAs, laptop PCs, etc.) to help perform their work. MediaContact controls these devices, their embedded business applications and their data.

MediaContact manages embedded strategic applications for: 
  • Installation technicians, maintenance technicians, etc.
  • Delivery drivers
  • Inspectors
  • Platform logistics specialists
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Goals

Secure, maintain and update devices

MediaContact lets you secure and manage mobile devices (laptop PCs, tablets, smartphones, rugged devices, etc.). For example, MediaContact EMM software can silently update devices and business applications.
 

Automate and optimize data exchanges with technical teams

Employees working remotely use mobile devices to carry out their work on-site. These mobile workers need to be able to enter data and access up-to-date information, regardless of their surrounding conditions and environment. Their mobile business applications are interfaced with MediaContact for data exchanges with the company's IT department (service reports, technical reports, orders of parts, task orders, technical drawings, etc.).

Features

  • Provisioning
  • Deployment of business applications
  • Differential synchronization of files, tree structures, databases, messaging systems, etc.
  • Remote distribution of OS (patches) and application updates (public or private/In House applications), version monitoring
  • Hardware and software inventories
  • Remote control/troubleshooting of devices (to reduce the unavailability rate)
  • Monitoring networks and connections, battery, memory and CPU usage, etc.
  • Centralized backups and data restoration
  • Monitoring the good working condition of devices
  • Password policy management
  • Device geolocation

Examples of use

  • Centralizing task orders and distributing routes to drivers
  • Centralizing service reports
  • Managing the technical documentation available on mobile devices
  • Updating information in a company's CRM system
  • Having service logs by customer on the device
  • Finding out the available supply of spare parts and placing orders
  • Ensuring the 24/7 availability of mobile devices

Mobility



Technical Activities
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Healthcare Activities
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Sales and Marketing Activities
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Remote device management



POS Devices/Servers (Retail)
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Workstations
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Embedded Systems
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